Frequently Asked Questions


  • My property has been damaged. What should I do first?

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    First, ensure the safety of yourself, your family, and your property. After that, contact your insurance company. We work for you to secure your property, clean up the structure, remove any debris or damaged contents, and rebuild or repair the structure as necessary.

  • How do you work with my insurance company?

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    We can work directly with your insurance company to agree upon the scope of work for repairs and restoration. We have worked with most insurance carriers and are experienced at helping you get through the process and move forward with repairs.

  • At what point after a disaster do I contact you for services?

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    While you should call your insurance company as soon as possible, it is your responsibility to protect your property and minimize damage in an emergency. Call us immediately to help with board-up, tarping your roof, extracting water and drying.

  • How soon can you respond to a disaster?

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    We are available 24/7/365 to respond to any emergency situation. Whether working with your insurance carrier or directly with you, we will immediately try to minimize damage and inconvenience to you.

  • Do you provide reconstruction services for properties not affected by disaster?

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    Yes, we are a full-service construction company. We provide full repair, reconstruction, and remodeling services.

  • Do you provide estimates?

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    Yes. We provide FREE, full, detailed estimates before beginning any repair or reconstruction work.

  • Are you licensed and insured?

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    Yes. We are a licensed General Contractor in the state of Georgia and fully insured. Always insist on both licensing and insurance to ensure you have a fully qualified contractor. We are also a certified firm with the Better Business Bureau.

  • Are you compliant with all certifications, training and regulations?

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    We pride ourselves on maintaining the most up to date training and certifications available. We are a certified member firm of the Clean Trust (IICRC.org), an industry organization that establishes standards for our industry. In addition to company certification, our staff is certified in water damage restoration, smoke and fire restoration, and mold remediation. We are also certified with the State of Georgia as Lead Paint Restorers.

  • What areas do you serve?

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    We serve Atlanta metro area as well as all of North and West Georgia.

  • Where are you headquartered?

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    Our headquarters are in Alpharetta, GA.

Southern Property Restoration is available 24 hours a day. Call 855-230-4551!

855-230-4551

Contact us and let us show you how our immediate response team can help you take control of disaster and make your property -- and you -- whole again.